Help & Support/Common Issues And Errors/Comment Replies Are Working, But DMs Aren’t Sending? Here’s the Fix
Common Issues and ErrorsComment Replies Are Working, But DMs Aren’t Sending? Here’s the Fix
Common Issues and ErrorsGeneral

Hey,

If your Zorcha automation is successfully sending comment replies but DMs aren't going through, you’re in the right place.

This issue can have several causes—but in most cases, it’s due to a simple Instagram setting related to DM access.

⚠️ Common Error Message

"The account owner has disabled access to Instagram Direct Messaging."

Error Code: 200

This error means your Instagram account has restricted third-party tools (like Zorcha) from sending or receiving messages via the Instagram API.

🔧 How to Fix It: Enable DM Access on Instagram

To allow Zorcha to deliver automated DMs, follow these steps:

  1. Open Instagram
    1. Log in using the mobile app (recommended) or web browser.

  1. Go to Settings
    1. Tap your profile icon
    2. Hit the ☰ (three-line) menu in the top right
    3. Select “Settings and privacy”

  1. Open Messaging Preferences
    1. Scroll to “Messages and story replies”
    2. Find the section titled “How people can reach you”

  1. Enable Access to Messages for Connected Tools
    1. Look for a toggle like “Allow access to messages” or “Connected tools”
    2. Make sure this is turned on

This setting allows Zorcha to send DMs on your behalf while staying fully compliant with Instagram’s API policies.

If you're still facing issues after following the steps above, our support team is just a click away. Reach out to us via contact@zorcha.com or send us a DM on zorcha.ai Instagram page. 

Thanks for being a part of Zorcha 💜

We regularly update these articles with the latest fixes, so be sure to check back if anything changes.

See you soon,

Team Zorcha